Help
Questions, answered.
For prospective and current clients. End users of an Axora-powered product should contact that product's support team.
Do we have to buy every module?
No. Choose the modules you need. Compliance controls are required for services provided through our partner network.
Do we have to use a white-label app?
No. Delivery can be API integration, the operations dashboard, a white-label app or a combination.
Do we get a licence by using Axora?
No. Regulated services are provided by the licensed partner for each service and region.
We are licensed. Can we use our own programme?
Yes, through the independent institution programme, after approval by our banking and custody partners. There is no guaranteed timeline.
Which currencies are supported?
Available now: EUR, GBP and USD accounts, with USDT and USDC. Coming soon: CAD, AUD, CHF, SGD, HKD, JPY, CNH, MYR, AED and INR. Planned: MXN, BRL, ARS, COP, CLP and PEN. Global Payments reach 60+ payout markets. See coverage.
Are Global Payments markets the same as account currencies?
No. Account currencies are what end users can receive, hold, convert and pay from in their accounts. Global Payments sends from a stablecoin or eligible currency balance and pays recipients in local currency in 60+ payout markets; it does not issue accounts or balances in those currencies.
Can our business users pay third parties?
Eligible business end users can be enabled after review, per counterparty and currency.
How is pricing set?
Through a signed schedule using one of three commercial structures.
I'm an end user of an app built on Axora.
Please contact the support team of the app you use. For NovaPayx, visit novapayx.com.
Tell us what you want to build.
Share your business, your users, their locations and the modules you need. We will propose a scope, delivery approach and operating arrangement.